Refund policy

REFUND POLICY

Last updated: July 31, 2026

This Refund Policy applies to purchases from Super Time. It forms part of our Terms of Service. Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection law.

30-DAY RETURN POLICY

We offer a 30-day return period for eligible, non-custom items. You have 30 calendar days after receiving or accepting your item to request a return.

To be eligible for a return, the item must:

• be in the same condition in which it was received;
• be unworn, unused, unaltered and free from scratches, damage or other signs of wear;
• include all original packaging, protective materials, tags, accessories, documents and promotional items supplied with it; and
• be accompanied by the receipt, written order confirmation or other proof of purchase.

Reasonable handling solely to inspect the item at delivery does not, by itself, make the item ineligible for return. We reserve the right to inspect every returned item before approving a refund.

INSPECTION AT DELIVERY

Customers should inspect the item during delivery and before making final payment. If the item is damaged, incorrect or materially different from the written description, please notify the delivery representative and contact us immediately.

Accepting an item does not waive any rights available under this policy or applicable law.

HOW TO REQUEST A RETURN

To request a return, contact us at hello@supertime.ca and provide:

• your name and contact information;
• your order, quotation or transaction reference;
• the item name;
• the date you received the item;
• the reason for the return; and
• clear photos or video if the item is damaged, defective or incorrect.

If your return is accepted, we will provide instructions for an approved GTA pickup, drop-off or shipment, as applicable. Do not send an item to an address shown on our website or return it without prior written authorization. Items returned without authorization may not be accepted.

RETURN COSTS

If the return is caused by an item that is defective, damaged on delivery, incorrect or materially different from the written description, Super Time will cover the reasonable approved cost of returning the item.

For an approved change-of-mind return, the customer is responsible for any return, collection or shipping cost. We will disclose any such cost before arranging the return.

The refundability of any advance booking, delivery, sourcing or reservation fee will be governed by the written quotation or order confirmation provided before payment. This does not affect any refund required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your item when you receive it. Contact us as soon as possible if the item is defective, damaged, incorrect or materially different from the written description so that we can evaluate the issue and provide an appropriate solution.

Depending on the circumstances, the solution may include repair, replacement, exchange or refund. This policy does not limit any rights you may have where goods are misrepresented or where another remedy is required by law.

NON-RETURNABLE ITEMS

The following items are not eligible for a change-of-mind return:

• custom, personalized or special-order items;
• items sourced, produced or modified to the customer's specifications, including requested engraving, component changes or other individualized work;
• items sized or altered at the customer's request after inspection and acceptance;
• items showing wear, scratches, impact, water damage, misuse, accidental damage or unauthorized repair or alteration;
• items missing original packaging, accessories, documents or supplied components;
• gift cards; and
• items clearly identified as final sale before purchase.

This exclusion does not apply where an item is defective, damaged on delivery, incorrect, materially different from the written description, or where a return or other remedy is required by applicable law. Please contact us before purchasing if you are unsure whether an item is considered custom, special order or final sale.

ORDER CANCELLATIONS

An inquiry or delivery request does not by itself create a confirmed order. Cancellation terms for a confirmed order, including any special-order item or advance fee, will be stated in the written quotation or order confirmation provided before payment.

Once sourcing, production or customer-requested modification has begun, a custom or special-order item may not be cancelled unless the written order confirmation states otherwise or cancellation is required by law. Any non-refundable amount will be disclosed before payment.

If Super Time is unable to fulfil a confirmed order, we will refund the amounts paid for the unfulfilled order.

EXCHANGES

For an approved change-of-mind exchange, the fastest process is normally to return the eligible item and arrange a separate purchase for the replacement item. Replacements for damaged, defective or incorrect items will be handled based on the circumstances and product availability.

WARRANTY CLAIMS

Any product-specific warranty, its duration, coverage, exclusions and provider will be identified in the applicable product description, written quotation or order confirmation. A return request and a warranty claim are not the same process.

Unless expressly stated in writing, no third-party manufacturer's warranty is represented as applying to aftermarket modifications. This policy does not limit any non-excludable rights under applicable law.

REFUNDS

We will notify you after we receive and inspect the returned item and will advise whether the refund has been approved.

If approved, the refundable amount, including any applicable refundable tax or fee, will be returned to the original payment method where reasonably possible within 10 business days. Cash payments may be refunded by an agreed payment method. Financial institutions may require additional time to process and post a refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@supertime.ca.

CONTACT

Questions about returns, exchanges, cancellations or refunds can be sent to:

Super Time
hello@supertime.ca