Terms of service
TERMS OF SERVICE
Last updated: July 31, 2026
OVERVIEW
Welcome to SUPER TIME. The terms “SUPER TIME,” “we,” “us,” and “our” refer to the seller operating the SUPER TIME website and identified in the applicable written quotation or order confirmation.
These Terms of Service (“Terms”) govern your access to and use of supertime.ca and any related content, features, inquiry forms, appointment tools, communications, products, and services (collectively, the “Services”). Our website is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services.
SUPER TIME currently operates primarily through a private inquiry and delivery model. The website displays products and allows you to request information, pricing, availability, and delivery appointments. A website visit, price request, WhatsApp or Instagram message, form submission, or appointment request does not by itself create an order or require either party to complete a transaction.
By accessing or using the Services, you agree to these Terms and our Privacy Policy at https://supertime.ca/policies/privacy-policy. Purchases are also subject to our Refund Policy at https://supertime.ca/policies/refund-policy and to the transaction-specific terms stated in your written quotation or order confirmation. If you do not agree, do not use the Services.
Nothing in these Terms limits any right or remedy that cannot legally be excluded under applicable consumer protection law.
SECTION 1 — ELIGIBILITY AND INFORMATION YOU PROVIDE
You must be at least the age of majority in your province, territory, state, or country of residence to enter into a purchase agreement with us.
When you contact us, request pricing, request delivery, or complete a transaction, you may be asked to provide information such as your name, email address, phone number, delivery address, preferred appointment time, and payment information. You agree that the information you provide is accurate, current, and complete and that you are authorized to provide it.
You are responsible for maintaining the confidentiality of any access credentials associated with the Services and for activity conducted through them. You must notify us promptly if you believe your information or credentials have been used without authorization.
SECTION 2 — PRODUCTS, MODIFICATIONS, AND THIRD-PARTY BRANDS
We make reasonable efforts to describe and display each product accurately. However, screen settings, lighting, photography, production variations, material finishes, and modifications may cause the product you receive to differ slightly in colour or appearance from images shown online. The written quotation or order confirmation, together with any product-specific disclosures it incorporates, identifies the product and modifications included in your transaction.
SUPER TIME is an independent retailer and is not affiliated with, authorized by, sponsored by, or endorsed by any third-party watch manufacturer unless we expressly state otherwise in writing. Third-party names, logos, model names, and trademarks belong to their respective owners and are used only to identify or describe relevant products, components, or compatibility.
A product may include original, genuine, aftermarket, customized, modified, or replacement components. Before accepting an order, we will identify in the product description, written quotation, or order confirmation the nature of the product and any material modifications or aftermarket components known to us. We will not represent a product as manufactured, authorized, or warranted by a third party unless that representation is accurate.
Aftermarket work or modification may affect or void a manufacturer’s warranty. Unless expressly confirmed in writing, you should not assume that a product or modification is covered by the original manufacturer’s warranty. Any warranty provided by SUPER TIME, a supplier, or another third party will be identified separately in writing.
All measurements, water-resistance statements, material descriptions, movement details, compatibility statements, and performance claims are product-specific. You should rely only on the disclosures included in the applicable product description and written order confirmation.
SECTION 3 — PRICE REQUESTS, QUOTATIONS, AND ORDER ACCEPTANCE
A price request, inquiry, Book Delivery submission, appointment request, or message sent through our website, WhatsApp, Instagram, email, or another communication channel is an invitation to discuss a possible purchase. It is not an accepted order, reservation, or guarantee of availability.
Before a binding order is formed, we will provide or confirm in writing the material transaction details, which may include:
• the seller’s identity and contact information;
• your name and contact information;
• the product, model, configuration, and material modifications;
• product quantity;
• price in Canadian dollars;
• applicable taxes and any delivery, appointment, reservation, sourcing, customization, or other charges;
• the total amount payable;
• the payment schedule and accepted payment method;
• the estimated or agreed delivery date or delivery window;
• the delivery location;
• any cancellation, refund, return, exchange, and warranty terms; and
• any other material restrictions or disclosures.
An order becomes binding only when: (a) we issue or confirm these transaction details in writing; (b) you accept them in writing; and (c) any deposit, reservation fee, delivery fee, or other initial payment stated as required in the written confirmation has been received. We will provide you with a copy of the accepted confirmation that you can retain.
Until an order is accepted, we may decline an inquiry or quotation request, correct an error, change availability, or withdraw a product. After acceptance, changes or cancellation will be handled under the written order confirmation, our Refund Policy, these Terms, and applicable law.
Products may be specially sourced or prepared after order acceptance. Availability remains subject to sourcing, inspection, and quality control. If we cannot supply the agreed product, we will notify you and provide any refund or other remedy required by the written order confirmation or applicable law.
Unless we expressly agree otherwise in writing, products are sold for personal or household use and not for unauthorized commercial resale or export.
SECTION 4 — PRICES, TAXES, FEES, AND PAYMENT
All quotations and transaction amounts are stated in Canadian dollars unless expressly stated otherwise. Because public prices may not be displayed, only the price contained in the applicable written quotation or order confirmation applies to your proposed purchase.
Before you are required to pay, the written quotation or order confirmation will disclose the product price, applicable taxes, all mandatory fees and charges, and the total amount payable. We will also disclose whether any deposit, reservation fee, appointment fee, delivery fee, sourcing fee, or other charge is refundable and any conditions that apply.
Unless the written order confirmation states otherwise, any outstanding balance is due at the delivery appointment after you have had a reasonable opportunity to inspect the product. Payment may be accepted by cash, card, or another method expressly confirmed in writing. A transaction is complete only after the required payment has been received or successfully processed.
You represent that you are authorized to use the payment method you provide. If a payment is reversed, declined, fraudulent, or unauthorized, we may suspend delivery, cancel the transaction where permitted, and pursue any lawful remedy.
We may correct pricing, description, tax, or calculation errors before accepting an order. After an order has been accepted, we will not increase the agreed total or add a mandatory charge without your agreement, except where permitted or required by law.
SECTION 5 — GTA DELIVERY AND APPOINTMENTS
SUPER TIME currently serves the Greater Toronto Area only. We do not promise shipping or delivery outside the GTA unless a separate written agreement expressly states otherwise.
Our usual preparation estimate is two to four weeks after order acceptance, but the specific delivery date or window in your written order confirmation controls. Delivery appointments generally must be arranged at least 14 days in advance. All time estimates are subject to product availability, sourcing, inspection, quality control, and events outside our reasonable control.
You must provide a complete and accurate delivery address, a working phone number, reasonable access instructions, and a safe location for the appointment. An adult authorized to receive, inspect, and pay for the product must be present. We may decline or reschedule an appointment if the location or circumstances create a reasonable safety, access, fraud, or security concern.
If you need to reschedule, contact us as early as possible. Any rescheduling charge, missed-appointment charge, or effect on an appointment or delivery fee applies only if it was disclosed and accepted in writing before payment or is otherwise permitted by law.
At delivery, you will have a reasonable opportunity to inspect the product for conformity with the written order confirmation and for visible damage. Accepting delivery or paying the balance does not waive rights relating to concealed defects, inaccurate representations, or any right that cannot legally be waived.
Unless applicable law or the written order confirmation requires otherwise, title and risk of loss transfer to you only after you have both taken physical possession of the product and paid the required balance in full.
If a delay occurs, we will make reasonable efforts to notify you and arrange a revised delivery date. Nothing in this section removes any cancellation, refund, or other remedy available to you under applicable law.
SECTION 6 — CANCELLATIONS, REFUNDS, RETURNS, AND EXCHANGES
Our Refund Policy at https://supertime.ca/policies/refund-policy and the cancellation and return terms in your written order confirmation apply to your purchase. Transaction-specific terms may reflect whether a product is specially sourced, customized, modified, or prepared for you.
Except where required by law or permitted by our Refund Policy or written order confirmation, we are not required to accept a return or cancellation solely because you changed your mind. Any non-refundable fee or restriction will be clearly disclosed before you pay and will apply only to the extent permitted by law.
If we cancel an accepted order because we cannot supply the agreed product, we will refund amounts paid for that product unless you knowingly agree in writing to an alternative product or other resolution.
To request a cancellation, refund, return, or exchange, contact hello@supertime.ca and provide your name, contact information, order or quotation reference, product details, and the reason for your request. We may ask for photos, video, proof of payment, or a reasonable opportunity to inspect the product where relevant.
This section does not limit any right to cancel an agreement, obtain a refund, or pursue another remedy under applicable consumer protection law.
SECTION 7 — WARRANTY AND AFTER-SALES SUPPORT
Any product-specific warranty, repair support, service period, remedy, and exclusion will be described in the product description, written quotation, order confirmation, warranty document, or Refund Policy. If no manufacturer’s warranty is expressly identified, no manufacturer’s warranty is promised.
Where a written warranty applies, it may contain reasonable exclusions for circumstances such as misuse, accidental impact, unauthorized opening or repair, improper handling, normal wear, or water exposure beyond the product’s expressly disclosed rating. Only the exclusions stated in the applicable written warranty and permitted by law will apply.
No statement in these Terms excludes a statutory warranty, condition, or consumer remedy that cannot legally be excluded. If a product appears defective or materially different from the written description, stop using it where continued use could cause damage and contact us promptly at hello@supertime.ca.
SECTION 8 — ACCURACY, AVAILABILITY, AND CORRECTIONS
Website content is provided for general information and product discovery. Product descriptions, images, specifications, availability, and other content may be changed or corrected without notice before an order is accepted.
We do not guarantee that every product displayed online is immediately available. We may limit quantities, discontinue products, or decline to offer a product in a particular location where lawful.
If information material to an accepted order is inaccurate, we will address the error in accordance with the written order confirmation and applicable law. Nothing in this section permits us to make a materially misleading representation or unilaterally change an accepted agreement where the law does not allow it.
SECTION 9 — INTELLECTUAL PROPERTY
The Services, including SUPER TIME’s original text, graphics, photographs, videos, logos, layout, and design, are owned by or licensed to SUPER TIME and are protected by applicable Canadian and international intellectual property laws.
You may access the Services for personal, non-commercial use. Without prior written permission, you must not reproduce, distribute, modify, republish, publicly display, sell, license, scrape, or commercially exploit protected material from the Services, except as permitted by law.
SUPER TIME names, logos, designs, and slogans are trademarks or trade names of SUPER TIME or its licensors. Shopify’s marks belong to Shopify. All third-party watch manufacturer names, logos, product names, and other marks belong to their respective owners. Display of a third-party mark does not by itself indicate affiliation, authorization, sponsorship, endorsement, or warranty.
SECTION 10 — PROHIBITED USES
You may use the Services only for lawful purposes. You must not use the Services to:
• violate applicable federal, provincial, territorial, local, or international law;
• infringe intellectual property, privacy, publicity, or other rights;
• submit false, deceptive, fraudulent, abusive, defamatory, obscene, or unlawful content;
• impersonate another person or misrepresent your identity or authority;
• transmit malware or interfere with the security or operation of the Services;
• collect another person’s personal information without lawful authority;
• send spam, phishing messages, or unauthorized promotions;
• bypass access controls, robot exclusions, rate limits, or security measures; or
• reproduce, resell, scrape, or exploit the Services or their content for unauthorized commercial purposes.
We may restrict or terminate access where we reasonably believe these Terms or applicable law have been violated.
SECTION 11 — THIRD-PARTY TOOLS AND LINKS
The Services may include tools, links, social media features, messaging services, payment services, maps, or other functionality provided by third parties. We do not control all third-party services and are not responsible for their independent content, availability, security, or practices.
Your use of a third-party service may be subject to that provider’s terms and privacy policy. Review those terms before using the service or providing personal information. The inclusion of a link or tool does not by itself constitute our endorsement of the third party.
SECTION 12 — RELATIONSHIP WITH SHOPIFY
SUPER TIME is powered by Shopify, which enables us to provide the website and related Services. Any product transaction is made directly between you and SUPER TIME, not Shopify. To the fullest extent permitted by law, Shopify is not responsible for products, delivery, payment arrangements, warranties, or disputes between you and SUPER TIME.
Nothing in this section limits a right or remedy you may have directly against Shopify where applicable law does not permit that right or remedy to be excluded.
SECTION 13 — PRIVACY
Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy at https://supertime.ca/policies/privacy-policy.
Because Shopify hosts the Services, Shopify may collect and process information about your access to and use of the Services. Shopify’s consumer privacy information and privacy controls are available at https://privacy.shopify.com/en.
SECTION 14 — FEEDBACK AND USER CONTENT
If you voluntarily submit feedback, reviews, suggestions, photographs, videos, or other content to us, you confirm that you own or control the necessary rights and that the content is accurate and lawful. You grant SUPER TIME a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display that content for operating, improving, and promoting the Services, subject to applicable privacy law and any written restrictions we accept.
You must disclose any compensation or incentive connected with a review or endorsement. We may remove content that is unlawful, misleading, infringing, abusive, or otherwise violates these Terms. We are not required to publish or respond to submitted content.
SECTION 15 — TERMINATION
You may stop using the Services at any time. We may suspend or terminate access to the Services where reasonably necessary to protect the Services, enforce these Terms, comply with law, prevent fraud or abuse, or address a security concern.
Termination of website access does not cancel an accepted order or eliminate an amount already due. Provisions that by their nature should survive termination—including provisions concerning payment, intellectual property, privacy, disclaimers, liability, indemnity, disputes, and governing law—will survive.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, the website and general website content are provided on an “as is” and “as available” basis. We do not guarantee that access will always be uninterrupted, timely, secure, or error-free.
Product warranties and remedies are governed by the applicable written product description, order confirmation, warranty document, Refund Policy, and law. These Terms do not exclude or limit any express promise we make in writing or any statutory warranty, condition, representation, right, or remedy that cannot legally be excluded or limited.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, SUPER TIME and its personnel, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential loss arising from use of the website where such loss was not reasonably foreseeable.
Nothing in these Terms excludes or limits liability for fraud, fraudulent or materially misleading representations, wilful misconduct, gross negligence, death or personal injury caused by negligence where such liability cannot be excluded, breach of an express written commitment, or any consumer right or other liability that applicable law does not permit us to exclude or limit.
Where liability may lawfully be limited, our total liability arising from a particular product transaction will not exceed the amount you paid for that transaction. This limitation does not apply where applicable law requires a different remedy or does not permit the limitation.
SECTION 18 — INDEMNITY
To the extent permitted by law, you agree to indemnify and hold harmless SUPER TIME and its personnel from third-party claims, losses, and reasonable legal fees arising directly from your unlawful use of the Services, your infringement of another person’s rights, or your material breach of these Terms. This obligation does not apply to the extent a claim was caused by SUPER TIME’s own breach, negligence, misrepresentation, or unlawful conduct.
SECTION 19 — EVENTS OUTSIDE REASONABLE CONTROL
We are not responsible for a delay or failure caused by an event outside our reasonable control, such as a natural disaster, severe weather, labour disruption, transportation interruption, government action, supply interruption, or widespread technology failure. We will make reasonable efforts to reduce the effect of the event and notify affected customers.
This section does not remove any cancellation, refund, delivery, or other consumer remedy that applicable law provides.
SECTION 20 — SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT
If a provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions will continue in effect.
Our failure to enforce a provision is not a waiver of that provision. A waiver is effective only if made in writing by an authorized representative.
These Terms, our Privacy Policy, our Refund Policy, and the applicable written quotation or order confirmation form the agreement between you and us concerning the Services and the applicable transaction. For product, price, fee, payment, delivery, cancellation, return, and warranty details specific to a transaction, the written order confirmation controls over general website language. Mandatory rights under applicable law always prevail.
SECTION 21 — ASSIGNMENT
You may not transfer an accepted order or your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations as part of a sale, transfer, restructuring, or operation of our business, provided that doing so does not reduce any non-waivable right you have under applicable law.
SECTION 22 — GOVERNING LAW AND DISPUTES
These Terms and any separate agreement through which we provide Services are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
Subject to any mandatory consumer protection rule or other law that gives you the right to bring a claim elsewhere, the courts of Ontario will have jurisdiction over disputes arising from these Terms or the Services.
Before starting formal proceedings, we encourage you to contact us at hello@supertime.ca so that we can try to resolve the concern. This does not extend or waive any legal deadline or prevent either party from seeking urgent relief.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our Services, practices, or legal obligations. The revised Terms will be posted on this page with an updated date. Where required by law, we will provide additional notice.
Changes do not retroactively alter an accepted order unless you agree or applicable law permits the change. The version in effect when you use the Services applies to that use, while the transaction-specific documents accepted for an order continue to govern that order.
SECTION 24 — CONTACT INFORMATION
Questions, complaints, notices, and requests concerning these Terms may be directed to:
SUPER TIME
Email: hello@supertime.ca
Phone: +1 437-980-8871
Mailing address: 6 Teasel Way, Markham, ON L3R 9S3, Canada
For a product transaction, the seller’s full legal name and any additional required contact information will also appear in the written quotation or order confirmation.