Shipping policy
Last updated: July 31, 2026
This Delivery Policy explains how Super Time ("Super Time," "we," "us," or "our") arranges and completes personal delivery of products. It should be read together with our Terms of Service and Refund Policy.
1. SERVICE AREA
Super Time currently provides personal delivery within the Greater Toronto Area (GTA) only. We do not currently offer standard parcel shipping, delivery outside the GTA, or international shipping through our website.
2. ORDER AND DELIVERY CONFIRMATION
Submitting an inquiry, requesting a price, contacting us through WhatsApp or Instagram, or submitting a delivery request does not by itself create a confirmed order or guarantee a delivery appointment.
Before any required payment is made, we will provide written confirmation of the material terms of the order, including, as applicable:
- the product and any requested modifications;
- availability;
- the price in Canadian dollars (CAD);
- applicable taxes;
- any delivery or booking fee;
- the required payment arrangement;
- the estimated preparation time or delivery date; and
- any product-specific cancellation, return, or warranty terms.
An order is confirmed only after the customer accepts the written terms and completes any payment required in the written confirmation.
3. PREPARATION TIME AND DELIVERY ESTIMATES
Most orders require approximately 2 to 4 weeks of preparation after the order is confirmed. This is an estimate and may vary depending on product availability, requested modifications, supplier timing, quality-control requirements, and other circumstances.
The estimated preparation time or delivery date stated in the customer's written order confirmation will control if it differs from this general policy. We will notify the customer as soon as reasonably possible if we expect a material delay and will work with the customer to arrange a revised delivery date.
Nothing in this policy limits any cancellation, refund, or other right that cannot be excluded under applicable consumer protection law.
4. SCHEDULING A DELIVERY APPOINTMENT
Delivery is by appointment only and is subject to availability. Customers should request their preferred delivery date and time at least 14 days in advance. A requested date or time is not confirmed until Super Time confirms it in writing.
We may contact the customer before delivery to reconfirm the address, delivery window, contact details, access instructions, and remaining balance.
5. DELIVERY AND BOOKING FEES
Any delivery or booking fee will be calculated based on the delivery location and other relevant circumstances and disclosed in writing before the customer pays it. The written order confirmation will also state whether the fee:
- is credited toward the purchase price;
- is refundable or non-refundable; and
- may be affected by cancellation, rescheduling, or a missed appointment.
No undisclosed delivery, booking, or rescheduling fee will be charged.
6. CUSTOMER RESPONSIBILITIES
The customer is responsible for providing complete and accurate contact information, the delivery address, and any relevant parking, building access, concierge, gate, or security instructions.
The customer or an authorized person must be available at the confirmed location during the agreed delivery window. If the delivery location is inaccessible or appears unsafe, we may pause or reschedule the delivery.
7. INSPECTION, ACCEPTANCE, AND PAYMENT AT DELIVERY
At delivery, the customer will have a reasonable opportunity to inspect the product and confirm that it matches the written order confirmation, subject to any sealed packaging or handling requirements disclosed in advance.
Unless a different arrangement is confirmed in writing, the remaining balance is due after inspection and acceptance at delivery. We currently accept cash or card for the remaining balance, subject to the payment methods stated in the written order confirmation. A receipt or other written proof of payment will be provided.
If the product is visibly damaged, incorrect, or materially different from the written description, the customer should not accept it and should notify us immediately so that we can evaluate the issue and provide an appropriate solution.
Acceptance at delivery does not waive any rights the customer may have under our Refund Policy, written warranty terms, or applicable law.
8. RESCHEDULING, DELAYS, AND MISSED APPOINTMENTS
If the customer needs to change an appointment, the customer should contact us as soon as possible at hello@supertime.ca or through the communication channel used to confirm the order. A new appointment is subject to availability.
If the customer or authorized person is unavailable at the confirmed time, or if delivery cannot be completed because the address or access information is incorrect or incomplete, we may reschedule the delivery. Any additional trip or rescheduling fee will apply only if it was disclosed and accepted in writing in accordance with Section 5.
If Super Time needs to reschedule an appointment, we will contact the customer as soon as reasonably possible and arrange a new time without an additional delivery or booking fee.
9. RETURNS AND PRODUCT ISSUES
Returns, exchanges, refunds, damaged products, incorrect products, and product issues are governed by our Refund Policy and any product-specific terms disclosed before purchase. Please review the Refund Policy available on our website before confirming an order.
To report a delivery or product issue, contact hello@supertime.ca and include the customer's name, order details, a description of the issue, and clear photographs where relevant.
10. CHANGES TO THIS POLICY
We may update this Delivery Policy from time to time. The version that applies to an order is the version made available when the order is confirmed, together with any more specific delivery terms accepted by the customer in writing.
11. CONTACT
Questions about delivery may be sent to:
Super Time
Email: hello@supertime.ca
Website: https://supertime.ca